Trust & continuity

Answers to questions you rightfully ask before entrusting your organization's management to an online platform.

Where data is stored

All data is stored on servers in the European Union (EU/EEA region). The database runs on PostgreSQL with encrypted connection. Files (documents, attachments) are stored separately with secured access.

Email delivery is provided by Postmark service (USA), certified under the EU-U.S. Data Privacy Framework.

Technical details on the page Security.

Data ownership

Data belongs to your organization. The verwalt.ch platform is technical infrastructure — we do not acquire ownership rights to your content.

Documents, votes and records belong to the organization that created them
Personal data belongs to individual users
The platform operator only processes data based on a contract (DPA)

Details are governed by Terms of use and Data processing agreement.

Export and exit

You can download all data at any time:

Personal export — each user can export their data in Profile (GDPR Art. 20)
Organization export — administrator can export members, votes, audit records and timeline in Administration → Exports section

Formats: JSON (personal), CSV and PDF (organization).

No vendor lock-in. There are no contractual barriers to exit. You can delete the account, export data and stop using the platform without penalty or notice period.

What happens if the project ends

We understand this is a crucial question. Here is our commitment:

Advance notice — In case of service termination, all administrators will be notified by email at least 60 days in advance.
Export window — Throughout the notice period, the system will remain fully functional, including export of all data.
Audit records — Records of votes and decisions will be available for download until the last day of service.

This commitment is part of the Data processing agreements (DPA), which guarantees return or deletion of data within 60 days of termination.

Backups

Database is backed up daily with 30-day retention
Files are stored redundantly
Backups are encrypted and stored separately from production data

Security details: Security

Who is behind verwalt.ch

The verwalt.ch platform is operated by TimeDeals Pavelka (Einzelunternehmen).

Berglistrasse 28a, 8180 Bülach, Švýcarsko
UID: CHE-393.597.780

Verwalt.ch was created from the conviction that even small organizations deserve clear and transparent management — without unnecessary bureaucracy and at a fair price.

Contact: info@verwalt.ch · Contact page

Support and availability

Contact channel: info@verwalt.ch (general inquiries) · privacy@verwalt.ch (data protection)

Usual response time: 1–2 business days. In case of urgent issues, we strive to respond within 24 hours.

What we consider a critical incident:

Unavailability of the entire system
Inability to vote in an ongoing vote with deadline
Suspicion of unauthorized data access

We inform about planned maintenance via banner in the application at least 24 hours in advance. Verwalt.ch currently does not provide SLA with guaranteed availability. For organizations requiring SLA, we offer individual solutions within the Plus plan — contact us.